iBAHN

As the leading global provider of broadband services in hotels, iBAHN® is seeking aggressive, flexible and energetic individuals to join our team. We offer our employees competitive pay, a fast-paced, casual work environment, training in cutting-edge technology and a premier benefits package, including 401(k), medical, dental, vision, long-term disability, short-term disability, life insurance, cafeteria and vacation/sick plans.

To apply, please e-mail your resume and salary history as a pdf or Word attachment to resume@ibahn.com with the job code in the subject line.

iBAHN does not accept communications or candidate references from recruiters who are not currently contracted. No recruiters, please.

Due to the high volume of email applicants, only those selected for interviews will be contacted. Thank you for your interest in iBAHN.

IT

Systems Administrator I #4127

Create. Contribute. Attain. Achieve.

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has a great opportunity for a System Administrator I at our corporate headquarters in South Jordan. This position will join our outstanding IT team in a robust, business-casual office.

The Systems Administrator I is a dual role in the Information Technology department, providing Systems Development Life Cycle expertise in the areas of: 1) Desktop and Server Systems administration and maintenance to ensure continued operation and availability of key technology assets; and 2) Telephony development, deployment and maintenance to support iBAHN business systems and processes.

Essential Responsibilities:

Configures software, operating systems, and system utilities for iBAHN’s PC workstations and servers.
Monitors critical systems to ensure continued performance and availability.
Advises iBAHN management in the formulation of system upgrade, retirement and replacement strategies.
Researches available hardware and software options and vendors, and advises iBAHN management on system management procedures and policies.
Supports and manages iBAHN’s telephone and IVR systems, including the development of new IVR programs.
Manages hardware, software and service vendor relationships to deliver systems deployments, upgrades and enhancements.
Provides on-going user support, along with system support and administration for a global base of users.

Requirements, Experience and Competencies:

Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
3-4 years experience in System Management and System Administration functions
3-4 years experience in the configuration, upgrade and management of Microsoft Operating Systems
Must have good verbal and written communication skills
Must have good problem solving skills and a strong desire to address customer issues in a timely manner
Technical degree or equivalent experience or certifications
Experience in managing IT system assets within a System Development Life Cycle methodology.
Ability to design, manage, maintain and support computer and network hardware and software systems; specifically focused on Microsoft products, including Windows OS, Exchange and Active Directory.
Solid background in systems planning, deployment and support.
Excellent customer service skills, coupled with the ability to rapidly identify and remedy system problems.
Demonstrated ability to work flexible hours in support of a global organization.
Good knowledge of telephony systems, VoIP and call routing principles.
Understanding of video conferencing systems and principles.

iBAHN offers competitive wages; dynamic, business-casual working environment in a cutting-edge technology organization; attractive benefits package including fitness club membership; tuition reimbursement; 401(k) matching; and more!

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the job #4127.

TOP

Human Resources

Recruiter/HR Generalist #3124

Create. Contribute. Attain. Achieve.

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has a great opportunity for a full-time Corporate Recruiter/HR Generalist at our corporate headquarters in South Jordan. This position will support the department and the company as primary corporate recruiter, and be point-of-contact for HR issues as part of our outstanding Human Resources team in a robust, business-casual office.

Essential Responsibilities:
Recruiting Duties (75%):

Assist managers writing job descriptions
Write job ads tailored to individual positions and recruitment sources; post ads to most appropriate recruitment sources
Assess quality and quantity of resumes received; contact potentially qualified candidates; schedule initial phone screens
Conduct initial interviews/phone screens
Research current pay range for new positions, and for existing employees & positions as requested by managers
Establish and maintain relationships with external recruitment sources including technical & vocational schools, universities, Workforce Services, agencies, current & former employees
Guide hiring managers through the recruitment process; answer recruiting questions
Write and send offer letters
Negotiate posting packages with on-line recruitment sources (HotJobs, CareerBuilder, Dice, Monster, etc.)
Represent iBAHN at job fairs and networking events

HR Generalist Duties (25%):

Enter benefits enrollment information
Maintain FSA and 401(k) distribution data electronically
Read HR publications; update Policies as new laws are enacted; update, maintain and distribute Employee Handbook
Create, update and distribute HR-related forms and documents
Assess HR-related processes and procedures; recommend changes to streamline HR processes and procedures

Requirements, Experience and Competencies:

Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
Associate’s Degree or HR Certification preferred
3+ years HR Generalist experience
1+ years recruiting experience, preferably in a high technology industry

Understanding of high technology and technical jobs
Able and comfortable selling the company to candidates
Excellent researching skills
Demonstrable ability to accurately screen and recommend culturally-matched and technically qualified candidates to fill positions
Understanding of and ability to apply employment laws
Ability to communicate well both verbally and in writing
At ease among all levels of employees, executives, vendors, etc.
Knowledge of networking sites and industry-specific associations
Professional and service-oriented work history

This is a full-time (30-40 hours per week) position in South Jordan.

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the job title/job# listed above.

TOP

Sales Engineer

Sales Engineer #4319

Create. Contribute. Attain. Achieve.

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has a great opportunity for a Sales Engineer at our corporate headquarters in South Jordan.

The Sales Engineer works as a partner with iBAHN’s various sales teams to drive new account or renewal wins and attainment of revenue objectives, as well as to work to coordinate installation status and progress with iBAHN Operations in a robust, business-casual office.

Essential responsibilities:

Provide sales support by developing and providing in-person presentations and meetings with technical and non-technical key clients
Support Sales team in creation of technically accurate bids for specific opportunities, and review bids prior to submission to potential customers

Represent iBAHN at key tradeshows and events; answer technical questions from event attendees
Develop, set up and present key product demonstrations at events

Work with Senior Sales Engineer to develop departmental-wide, on-going training program to include new hires and existing employees
Work with Senior Sales Engineer to develop technical training material that conveys the technical details of the iBAHN solution in a manner that allows sales representatives to present the material in a meaningful manner to hospitality contacts

Provide technical sales support for SBS organization on a real-time or near-real-time basis (that is, phone or email support for representatives that on a sales call)

Requirements, Experience and Competencies:

College degree required, preferably in Engineering or Business Administration/Systems.
CCNA, CWNA or equivalent technical certification required.
Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
5+ years of relevant progressive professional experience, ideally in sales engineering, product management/development and/or other product applications engineering.
3+ years proven management in sales engineering, product management/development or product applications engineering.
Exceptional technical skills in LAN and WAN connectivity products such as IP routing products; Wireless AP products; IP based services delivery; Voice over IP.
Travel 20% - 40%
Excellent verbal and written communications skills.
Ability to focus and understand customer needs; strong interpersonal and communication skills for regular customer interaction.
Able to balance customer demands with internal business requirements.

This position is in South Jordan.

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#.

TOP

IT

Database Administrator #4152

iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a great opportunity for an experienced Database Administrator at our corporate headquarters in Salt Lake City. This position will work as a member of our outstanding Information Technology department, providing database administration functions, systems development life cycle planning, and reporting services in a robust, business-casual office.

Responsibilities include, but are not limited to:
Database Administration Duties: (80%)

Manages all iBAHN enterprise databases, providing for their maintenance, stability and upgrades
Responsible for database logical design, in coordination with the IT Systems Analysis team.
Assists in the development of secure data backup and restore strategies, processes and policies.
Responsible for ensuring that a proper System Development Life Cycle methodology is followed for all production systems under the IT Charter.
Assists in the definition and deployment of data security policies, data backup strategies, and business continuity planning.

Development Duties: (20%)

Provides software development expertise and services, working as a member of a development team.
Writes and edits SQL for stored procedures and reporting services.

Essential Qualifications:

Experience in managing Microsoft SQL databases, including: physical data space planning, database monitoring, database performance tuning, and database upgrades.
Experience in database design, including: logical database design, stored procedure design, ERD design and documentation.
Strong skills in database security and data synchronization, with an understanding of proper distribution methodologies.
Experience in managing databases and systems within a System Development Life Cycle methodology.
Ability to read, write and edit Structured Query Language (SQL) code.
Good communication and teamwork skills.

Additional Skills Desired:

Ability to develop reports using Microsoft’s SQL Report Services.
Ability to develop software in one or more of the following toolsets: Microsoft .NET / C #, Microsoft Visual Basic.
Basic skills in Object Oriented Design and Object Oriented Development.

Experience and Education:

Bachelors degree in Computer Science, Information Technology or similar technical discipline.
4 – 5 years experience in data modeling, database design, and database administration.
Experience in software systems development, management and maintenance.

iBAHN offers competitive wages; attractive benefits package including health, dental, vision, life insurance; tuition reimbursement; 401(k) matching; fitness club membership; fun, business-casual working environment.

This position is in South Jordan, Utah.

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the job title/job#.

TOP

marketing

Product Associate #7022

Create. Contribute. Attain. Achieve.

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has a great opportunity for a Product Associate at our either our corporate headquarters in South Jordan, or in our Denver office. This position will support hospitality based products and services.

The Product Associate will be engaged in a range of support activities including assisting with the gathering and analysis of business and customer requirements, acceptance testing, and managing product enhancements through the project and development cycle.

You will be expected to play a versatile role in iBAHN’s day to day operations, with a wide variety of responsibilities, including:

Assist business leader in developing tactical and strategic products and services to support business unit goals (financial, quality, production, customer service, operational efficiency, and market share)
Assist in researching business uses and market trends; work with business unit leader and other personnel to identify and implement strategies that will address tactical and strategic goals
Assist in the delivery of functional requirements, business requirements documents, use cases, GUI, screen and interface designs
Serve as the conduit between the customer community (internal and external) and the software development team through which requirements flow
Develop requirements specifications
Assist in preparation of routine reports (financial, quality, production, customer service, operational efficiency and market share)
Assist in managing assigned projects from concept through development cycle
Define, develop and implement effective quality assurance practices and procedures, end user test plans and other QA assessments

Requirements:

Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
Bachelor’s Degree or equivalent experience
Demonstrable knowledge of Internet technology, with experience in high-technology products

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the job title/job#.

TOP

Marketing

Director of Programming, Video-On-Demand #7018

Create. Contribute. Attain. Achieve.

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has a great opportunity for a Director of Programming for Video-On-Demand in our Denver office. This position will be responsible for managing the digital VOD content solutions for North America as part of our outstanding Strategic Broadband Services team.

Essential Duties and Responsibilities:

Define strategy and direction for digital VOD content solutions launched in North America including day to day monitoring and evaluation of buy rates, genre selections, content placement and overall effectiveness of digital VOD content solutions
Responsible for VOD and PPV lineups, promotions, and roll-out schedule for all North America
Responsible for ALL content P&L including margin analysis, promotion review, buy rates, and development of metrics, data models and business tools to evaluate, review and interpret overall effectiveness of content solutions
Conduct market research, and assess competitive environment, including in-depth knowledge and analysis of competitive pricing, content categories, packaging, and go-to-market strategies
Work with Video product management team to ensure content is successfully integrated into video platform
Work with cross-functional, globally located teams to deliver best-of-breed content acquisition, delivery and analysis
Execute US product launch and ongoing regional management

Requirements:

Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
5+ years experience in content programming management for technology-based services, with Video-on-Demand and Pay-per-view experience highly preferred
BA/BS degree required; MBA or equivalent experience preferred
Solid technical and business understanding of IPTV head-ends, IP set top boxes, MPEG2 and 4 encoding technologies, HD and SD standards, Video on Demand, DRM and other relevant TV and video technologies preferred
Demonstrated experience in launching new content programming services in a national or global market
Solid communication skills, take charge personality, and ability to work with all levels of the organization.

Please email resume as a pdf or Word attachment with salary history to: Resume@iBAHN.com and reference the job title/job# listed above.

TOP

Product Marketing

Product Manager, Video Services #6533

iBAHN, the leading provider of secure wired and wireless Internet solutions to hoteliers and convention spaces in 28 countries around the globe, has an exciting opportunity for a Product Manager for digital video services, iBAHN’s newest product offering. This position may be based in either our Denver office or at our Salt Lake City corporate headquarters.

We’re looking for a skilled product management resource to be part of a team designing solutions that will change the way video, IPTV and entertainment are supported, packaged and delivered in the hospitality markets. This is not a support role, but an opportunity for an experienced business partner to own and be accountable for a brand new iBAHN product offering.

Responsibilities include:

Oversee planning and direction for US-based launch of integrated, all-digital video solution
Work with global product management to define strategy and direction for digital video services
Conduct market research, and assess competitive environment, including in-depth knowledge and analysis of competitive pricing and packaging
Develop and execute product roadmaps, including developing business cases, pricing models, and development and integration prioritization
Work with cross-functional, globally located teams to deliver best-of-breed video services
Execute the US product launch
Provide ongoing financial, strategic and business management for the product offering

Requirements:

Match iBAHN's company culture of team accountability, meeting challenges head-on and with humor, and actively contributing to the company's success
Solid experience of ownership and accountability for large-scale product offering
5+ years experience in product management for technology-based services, with Video-on-Demand and IPTV service experience highly preferred
BA/BS degree required; MBA or equivalent experience preferred
Solid technical and business understanding of IPTV head-ends, IP set top boxes, MPEG2 and 4 encoding technologies, HD and SD standards, Video on Demand, DRM and other relevant video technologies preferred
Demonstrated experience in launching new services in a national or global market
Thorough understanding of product management and product marketing disciplines
Solid communication skills, take charge personality, and ability to work with all levels of the organization.

Please email resume as a pdf or Word attachment with salary history to: Resume@iBAHN.com and reference “Product Manager-Video #6533.”

TOP

Systems Engineering-Network Operations

Systems Engineer #4249

iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a rare opportunity for a Systems Engineer at our corporate headquarters in South Jordan. This position will support enterprise network systems and software as part of our outstanding Network Operations department in a robust, fun, business-casual office.

Essential Responsibilities include, but are not limited to:

Test and evaluate network and VOIP devices for interoperability on the iBAHN network
Create basic scripts for newly certified equipment
Configure, install and support all systems engineering equipment in the QA labs
Coordinate and distribute periodic releases of proprietary iBAHN firmware
Distribute periodic releases of images/patches/updates for domestic LobbyPCs using automated deployment tools
Responsible for all VOIP RFP responses for M&C and hotel requests
Provide Tier 4 support for Tier 3 Technical Support Engineers, and customers, when appropriate
Participate in periodic team objectives/projects, and document solutions for knowledgebase
Determine ongoing requirements for hotel and conference hardware, and create corresponding purchase requisitions

Requirements:

High school diploma; Information Technology degree preferred
5+ years experience in computer systems administration, support and architecture
Must be proficient in all areas of computer software/firmware scripting, and basic system concepts
Demonstrable experience with and understanding of the architecture/operations of wired and wireless networks
Must be open-minded to the use of both “closed” and open-source operating systems and software
Experience with Cisco, Teledex and Telematrix phones
Working knowledge of Visio, Excel and other office products required
Strong knowledge of VPNs, NAT, and the interpretation of packet captures in preferred
CCNA and/or CWNA certifications or equivalent preferred
Proficiency with BASH shell scripts and open-source scripting languages is preferred
Extensive knowledge of networking standards, protocols, security and performance tuning is preferred

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#.

TOP

Technical Support

Technical Support Engineer #4948

Incredible growth at iBAHN has created opportunities for Technical Support Engineers to join our Customer Care Center’s 24/7 Tier II-III technical support team. This is an excellent opportunity for enthusiastic, professional, service-oriented individuals to join a dynamic, solid, worldwide technology company.

This position provides ongoing support of iBAHN’s wired and wireless products and services to our clients in the hospitality industry, as well as to end-users. This position provides end-to-end network troubleshooting for routers, switches, laptops and databases to hotel guests and hotel engineers.

The incumbents provide excellent customer service combined with high-level technical knowledge in support of high speed conferencing, field and property-related inquiries and activities involving networking, Internet and telecom broadband solutions in a 24/7 technical support center.

Requirements:

High school diploma or equivalent
2-3 years experience hands-on technical support delivering exceptional customer service
Excellent communication skills
Desire to solve problems
Network+ certification or equivalent desired
MCP and/or MCSE certification a plus
Cisco certifications also beneficial

iBAHN offers:

Starting hourly wage of $14.41. Upon completion of Customer Care training, and then successfully certifying to take all call types within Customer Care, you would then qualify to receive a certification bonus of $1.50 per hour, bringing your compensation to an hourly wage of $15.91.
Variety of shifts
Plenty of advancement opportunity
Full benefits for full-time employees, including:

Tuition reimbursement
Paid holidays, sick & vacation time
Health, dental, vision insurance
Fitness club membership
A dynamic, business-casual work environment
Fun co-workers
And more!

Please submit resume to: Resume@iBAHN.com, and reference the job title/job # in the e-mail heading. www.iBAHN.com.

TOP

IT

Application Developer #4144

iBAHN, the leading provider of secure wired and wireless Internet solutions to the hospitality industry in 18 countries around the globe, has a rare opportunity for an Application Developer at our corporate headquarters in South Jordan. This position will be responsible for the design, development, deployment and support of iBAHN corporate systems and applications, within the System Development Group of our outstanding IT department.

Essential Duties:

Designs, develops, deploys and supports iBAHN corporate systems and applications
Provides software development expertise and services, working as a member of a software development team
Develops software applications to integrate existing systems, and to provide reporting and data analysis.
Responsible for helping to ensure that a proper System Development Life Cycle methodology is followed for all production systems under the IT Charter
Assists in the preparation of system documentation and user documentation

Requirements:

Bachelor’s Degree in Computer Science, Information Technology or similar technical discipline
4-5 years experience in distributed application development
Demonstrable experience in software systems development, management and maintenance
Ability to develop software in one or more of the following toolsets: Microsoft Visual Studio, C#, asp.net
Experience using MS Sequel Report Services
Ability to read, understand and reverse engineer VB6, Java and asp 3.0 code
Experience in Web Application development (HTML, CSS, JavaScript)
Strong understanding of Structured Query Language and general database design
Proven ability to design, develop and maintain n-tier system architectures
Demonstrated skills in Object Oriented Design and Object Oriented Development
Experience using documented systems development methodology or iterative development process (e.g., DSDM, Agile, Extreme)
Ability to interpret business requirements and translate them into a system design

Please email resume as a pdf or Word attachment to: Resume@iBAHN.com and reference the above-listed job title/job#.

TOP