iBAHN 24/7 Technical Support
Our net connectivity rate is the highest in the industry, coming in at 99.85%. But you know what? That’s not good enough.
Our 24/7/365 technical support team is trained to address the needs of those that cannot connect to our network without assistance as quickly and efficiently as possible, whether it happens on the conference floor or in a guest room at 2AM while a corporate guest is desperately making changes to a presentation. Our guest and hotel connection assistance team is made up of highly trained and certified technicians who not only know how to fix technical problems, but also know how the hospitality industry needs to treat their guests.
FAST FACTS:
iBAHN’s guest connection assistance…
- Is tailored to the specific needs of the hospitality industry, whether it’s getting a conference back online or helping an individual guest check his/her e-mail.
- Nets the highest guest satisfaction scores possible for our hotel partners, resulting in return business for you…and for iBAHN.
- Is available 24/7/365 for early birds, night owls, and the corporate guests who have been working so long they don’t even know what time it is.
- Is available worldwide at the Tier 1 level, in English, Spanish, French and German, with toll-free numbers in the US, and extensive use of UIFN (Universal International Freephone Numbering) numbers throughout EMEA.
Tier 1: Focuses on guest connection issues, maintaining an 87% first call resolution rate and our 99.70% net connect rate.
Tier 2: Assists hotel personnel, resolving issues that fall beyond Tier 1 and monitoring network hardware. Includes monitoring network hardware.
Tier 3: Our conference connection specialists, supporting conference planners and attendees by handling hardware, connection and communication issues.
Tier 4: Handling the job at a global level, bringing together engineering teams, network and system teams, and our Global Command Centers to monitor network circuits at the individual hotel level (and even to the individual guest room), and fixing the problem before you ever knew it was there
