Client Services puts a human face on our company. We’re the people responsible for providing advanced conference support, custom network design and implementation to your property. Whether you are a single user or a corporate meeting planner, our staff can respond in record time to your technical service, support, and consulting needs. All our services are designed to be flexible, and quickly modified to meet the specific needs of all platforms and arenas.
Property Management: Your Sales Support Team
The iBAHN Client Services team helps you manage the service in your guestroom, common area, and conference space right at your property.
- Your account executive is an experienced professional that will help you sell your conference space and make the most of your bottom line.
- Client Services is available to act as a network consultant in order to assist you as you interact with your clients before, during, and after an event at your hotel.
- Your account executive will evaluate your hotel’s technical health and suggest technical upgrades that will increase the quality of your conferencing services.
- Client Services’ main role is to partner with you in order to drive revenue to your hotel in your conference space.
Field Services: Your Technical Support Team
Our Field Services division is deployed in your area primarily to assist you with any HSIA demands, technical support, and installation of upgraded systems.
- Field Services provides advanced network design and implementation for your hotel guestooms, common areas and conference space.
- The Field Services team is also responsible for implementing our line of Custom Conference Solutions, such as Custom VLAN, Dedicated Bandwidth, Videoconferencing, etc.
- With one call, your Field Service representative will respond to any need at your property—our response times are well below industry standard.
- Other service provided by the Field Service team is technical support for any HSIA platform outages, whether in a single guestroom or throughout your hotel.
